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17.06.2021

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LeanIX GmbH
Friedrich-Ebert-Allee 37-39
53113 Bonn

Einsatzort:

Bonn

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Friederike Möcker
+49 (151) 18925948

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LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Volkswagen, Atlassian and Vodafone make better decisions in IT with LeanIX.

Graduate Position: Customer Success Operations Analyst (m/f/d)

17.05.2021
LeanIX - Bonn
BWL, Datenkommunikation, Informationstechnik, Marketing, Operations Research, Software-Technologie, Wirtschaftsinformatik, Wirtschaftsingenieurwesen, Wirtschaftswissenschaft

Aufgaben

Grow in your role as part of an experienced Revenue Operations team in one of Europe’s most successful and fastest growing SaaS scaleups.

- Own and evolve the customer success technology stack (e.g. Gainsight, Salesforce, Zendesk)
- Lead global customer success operations projects
- Analyze customer and usage data to support strategic decision-making
- Develop, maintain, and improve scalable and automated customer success processes
- Optimize the customer journey together with marketing, sales, and customer success teams
- Monitor and maintain data quality within the customer success database
- Be part of an ambitious, agile, and solution-oriented team

Qualifikation

- Excellent university degree
- Strong analytical skills (e.g. Excel) and experience with reporting and data analysis
- Recent graduates are welcome, but work experience in comparable roles is required
- Technically capable, excellent communicator, and a desire to improve processes
- Startup and consulting experience is an advantage
- Experience with customer success reporting, automation workflows, process optimization, and project management is an advantage
- Qualities we value: Ability to execute, strictly results-driven, analytical problem-solving, agile mindset, curiosity, and entrepreneurial spirit
- Working proficiency and communication skills in verbal and written En

Benefits

You can find more infos on LeanIX as an employer, our company benefits as well as our open positions on our career page.

Weitere Angaben

Sprachkenntnisse: English - Deutsch
Beginn: 01.06.2021
Dauer: unbefristet
Vergütung: 45000 - 50.000
Anzahl der Plätze:

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